CTBET Casino Privacy Policy

Effective Date: 1 March 2025

CTBET is committed to protecting the privacy and personal information of all users accessing our platform in Australia. This Privacy Policy outlines how CTBET collects, uses, stores, and protects your data when you visit our website, create an account, or use our services. By accessing CTBET casino or completing the CTBET login process, you acknowledge and agree to the terms set forth in this policy.

1. Information We Collect

CTBET Australia collects various types of personal information to provide, maintain, and improve our services. The data we collect includes but is not limited to:

1.1 Personal Identification Information

  • Full name and date of birth
  • Residential address and contact details
  • Email address
  • Government-issued identification documents (passport, driver's licence)
  • Proof of address documentation

1.2 Account and Transaction Data

  • CTBET login credentials (username and encrypted password)
  • Payment method information and transaction history
  • Deposit and withdrawal records
  • Gaming activity and wagering patterns
  • Account balance and bonus usage

1.3 Technical and Usage Information

  • IP address and device identifiers
  • Browser type and operating system
  • Session duration and pages visited
  • Cookies and similar tracking technologies
  • Geolocation data for regulatory compliance

2. How We Use Your Information

CTBET uses the collected information for legitimate business purposes and to comply with Australian gambling regulations. Your personal data enables us to deliver a secure and personalised gaming experience.

2.1 Service Delivery and Account Management

We use your information to create and maintain your CTBET account, process your CTBET login requests, and facilitate deposits and withdrawals. Your data allows us to verify your identity, prevent underage gambling, and ensure compliance with Australian legal requirements.

2.2 Security and Fraud Prevention

CTBET casino employs your personal information to detect and prevent fraudulent activities, money laundering, and other illegal actions. We monitor account activity, transaction patterns, and login behaviour to protect both you and our platform from security threats.

2.3 Marketing and Communications

With your consent, CTBET Australia may use your contact information to send promotional offers, bonuses, newsletters, and updates about our services. You retain the right to opt out of marketing communications at any time through your account settings or by contacting our support team.

2.4 Legal and Regulatory Compliance

We process your data to comply with applicable Australian laws, licensing requirements, and regulatory obligations. This includes age verification, responsible gaming measures, anti-money laundering procedures, and reporting to relevant authorities when legally required.

3. Data Sharing and Disclosure

CTBET respects your privacy and does not sell or rent your personal information to third parties. However, we may share your data in specific circumstances as outlined below.

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating CTBET casino, including payment processors, identity verification services, customer support platforms, and data hosting providers. These partners access your information only to perform specific tasks on our behalf and are contractually bound to maintain confidentiality.

3.2 Legal Obligations and Law Enforcement

CTBET may disclose your personal information when required by Australian law, court orders, or regulatory authorities. This includes responding to lawful requests from government agencies, assisting in criminal investigations, or enforcing our Terms of Service.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving CTBET Australia, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.

4. Data Security Measures

CTBET implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security protocols include encryption technologies, secure socket layer (SSL) connections, firewalls, and regular security audits.

We restrict access to your personal data to authorised personnel who require the information to perform their job functions. All CTBET employees and contractors are bound by confidentiality agreements and undergo regular training on data protection practices.

While we strive to maintain the highest security standards, no method of electronic transmission or storage is completely secure. CTBET casino cannot guarantee absolute security but commits to promptly addressing any data breaches in accordance with Australian privacy laws.

5. Data Retention

CTBET retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and accounting requirements. Active account data is maintained throughout the duration of your relationship with CTBET Australia.

After account closure or termination, we retain certain information for a minimum period required by Australian gambling regulations, typically five to seven years. This includes transaction records, identification documents, and account activity logs. Once the retention period expires, your data is securely deleted or anonymised.

6. Cookies and Tracking Technologies

CTBET uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. Cookies are small text files stored on your device that help us recognise your CTBET login sessions and remember your preferences.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality and CTBET login authentication
  • Performance Cookies: Collect anonymous data about site usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for targeted advertising purposes

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use specific features of CTBET casino. Our platform also respects "Do Not Track" signals where technically feasible.

7. Your Privacy Rights

Under Australian privacy legislation, you have specific rights regarding your personal information held by CTBET. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

7.1 Access and Correction

You have the right to access your personal data stored by CTBET Australia and request corrections to inaccurate or incomplete information. You can review and update most account details through your CTBET login dashboard or by contacting our customer support team.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. CTBET casino will provide this data within a reasonable timeframe, subject to identity verification.

7.3 Deletion and Restriction

You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs. You may also request restriction of processing your data for specific purposes while maintaining your CTBET account.

7.4 Withdrawal of Consent

Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before consent withdrawal.

8. Children's Privacy

CTBET strictly prohibits individuals under the age of 18 from creating accounts or using our services. We do not knowingly collect personal information from minors. Our registration process includes age verification measures to prevent underage gambling.

If we become aware that a minor has provided personal information to CTBET Australia, we will immediately terminate the account and delete all associated data. Parents or guardians who believe their child has accessed CTBET casino should contact us immediately.

9. International Data Transfers

While CTBET primarily operates in Australia, some of our service providers and data processing facilities may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy standards.

We only work with service providers who demonstrate adequate data protection measures and comply with relevant international privacy frameworks. By using CTBET casino, you consent to these necessary international data transfers.

10. Third-Party Websites and Services

The CTBET platform may contain links to third-party websites, payment providers, or social media platforms. This Privacy Policy applies only to information collected by CTBET Australia and does not cover practices of external sites.

We encourage you to review the privacy policies of any third-party services before providing personal information. CTBET is not responsible for the privacy practices or content of external websites accessed through our platform.

11. Changes to This Privacy Policy

CTBET reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through email, prominent notices on our website, or upon your next CTBET login.

The "Effective Date" at the top of this document indicates the most recent revision. Your continued use of CTBET casino after policy changes constitutes acceptance of the updated terms. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how CTBET handles your personal information, please contact our Data Protection Officer through the following channels:

  • Email: [email protected]
  • Customer Support: Available 24/7 through your CTBET login dashboard

We aim to respond to all privacy-related inquiries within 30 days. For complaints about how CTBET Australia handles your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC).

13. Responsible Gaming and Privacy

CTBET is committed to promoting responsible gaming practices while respecting your privacy. We use your account data to identify potential gambling-related concerns and may implement protective measures such as deposit limits, session reminders, or temporary suspensions.

These interventions are designed to protect your wellbeing and comply with Australian responsible gaming regulations. Information about your gaming patterns may be shared with relevant support organisations if you seek assistance through CTBET casino's responsible gaming programs.