Login & Registration Guide

No. CTBET's Terms and Conditions explicitly prohibit multiple accounts per person. The casino uses advanced detection systems to identify duplicate accounts through IP addresses, device fingerprinting, and personal information matching. Creating multiple accounts may result in all accounts being closed and funds confiscated. If you need to close your current account and create a new one, contact support to properly close your existing account first.

Yes. Update contact information through Account Settings > Personal Details. Changing your mobile number or email requires verification of the new contact method and confirmation via the old contact method for security. The process takes 24-48 hours as support manually reviews these changes to prevent unauthorized account access. You will need to verify your identity through documents if you no longer have access to the original contact methods.

Saving credentials in your browser's password manager is generally safe on personal devices with full-disk encryption and password protection. Modern browsers encrypt stored passwords and sync them securely across devices. However, never save credentials on shared, public, or work computers. For maximum security, use a dedicated password manager like 1Password, LastPass, or Bitwarden, which provide additional security features including breach monitoring and secure password generation.

Login sessions remain active for 2 hours of inactivity on desktop and 4 hours on mobile devices. Activity includes any interaction with the casino including game play, page navigation, or account management. After the session expires, you must log in again. This automatic logout protects your account if you forget to manually log out. You can manually log out at any time by clicking the logout button in your account menu.

After 5 consecutive incorrect password attempts, CTBET automatically locks your account for 30 minutes to prevent brute-force attacks. You receive an email notification about the temporary lock. During this period, you cannot attempt to log in even with the correct password. After 30 minutes, the lock automatically releases. To unlock immediately, contact customer support via live chat and verify your identity. If you cannot remember your password, use the password reset function instead of attempting multiple guesses.

If you previously set a self-exclusion period, you cannot create a new account or access your existing account until the exclusion period ends. CTBET detects attempts to circumvent self-exclusion through personal information matching and device fingerprinting. Permanent self-exclusion prevents any future account creation. If your self-exclusion period has ended and you wish to resume playing, contact support to have your account reactivated. Support may require a cooling-off period conversation to confirm you are ready to resume gambling responsibly.

Account verification is not required immediately after registration. You can deposit and play without verification. However, CTBET requires completed verification before processing any withdrawal request. The verification review takes 12-24 hours, which delays your first withdrawal if not completed in advance. CTBET strongly recommends uploading verification documents immediately after registration to avoid delays when you win and want to withdraw funds. The verification process is a one-time requirement unless your personal information changes.

Your CTBET account dashboard displays: current balance (real money and bonus balances separated), active bonuses with wagering progress, transaction history (deposits, withdrawals, bets, wins), account verification status, loyalty program tier and points, responsible gaming settings (deposit limits, session timers), recent game history, available promotions, personal information and settings, and customer support access. You can access all these features through the account menu accessible from any page on the casino.